Customer Service Representative
Empire Management Group Inc Empire Management Group Inc Landover, MD Landover, MD Full-time Full-time $600 - $800 a week $600 - $800 a week 2 days ago 2 days ago 2 days ago Customer Service Representative - EMG, Inc (Maryland) EMG, Inc, a leading company in the Maryland area, is currently seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative.
If you have a passion for providing exceptional service, resolving customer inquiries, and ensuring customer satisfaction, this is the perfect opportunity for you to showcase your skills and grow your career in the customer service field.
About EMG, Inc:
EMG is the leading management company for telecommunication giants.
Our management team has successfully launched and developed management companies ranging from Rhode Island, Massachusetts, Virginia and Maryland.
Responsibilities:
As a Customer Service Representative, you will be the primary point of contact for our valued customers.
Your responsibilities will include:
1.
Answering customer inquiries at retail events 2.
Providing accurate information about our products/services, pricing, promotions, and company policies.
3.
Assisting customers with order placement, tracking, and processing, ensuring a seamless and efficient experience.
4.
Resolving customer complaints, concerns, and issues with patience and empathy, striving for first-call resolution.
5.
Documenting all customer interactions and maintaining accurate records in our customer relationship management (CRM) system.
6.
Collaborating with internal teams to address customer inquiries, escalate complex issues, and ensure swift resolution.
7.
Identifying opportunities to upsell or cross-sell products/services and promoting customer loyalty.
8.
Staying up-to-date with product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.
Qualifications:
To succeed in the role of Customer Service Representative at EMG, Inc, you should possess the following
Qualifications:
1.
Previous customer service experience is preferred but not required.
We value individuals who are passionate, enthusiastic, and eager to learn.
2.
Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
3.
Strong problem-solving abilities and the capacity to handle challenging customer situations with tact and diplomacy.
4.
Active listening skills and the ability to empathize with customers' needs and concerns.
5.
Proficiency in using customer service software, CRMs, and basic computer applications.
6.
Ability to multitask, prioritize workload, and work well under pressure in a fast-paced environment.
7.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
8.
High school diploma or equivalent.
Additional certifications or relevant coursework is a plus.
Benefits:
EMG, Inc offers a competitive benefits package that includes:
Competitive pay commensurate with experience.
Comprehensive paid training programs to enhance your customer service skills and product knowledge.
Opportunities for career advancement and professional growth within the company.
A supportive and collaborative work environment that values teamwork and innovation.
Employee discounts on our products/services.
How to Apply:
If you are ready to join our team and contribute to our commitment to exceptional customer service, we invite you to apply for the Customer Service Representative position.
To apply, please submit your resume detailing your relevant experience, customer service skills, and why you believe you would be a great fit for this role.
EMG, Inc is an equal opportunity employer.
We value diversity and inclusion, and we encourage individuals from all backgrounds to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
If you have a passion for providing exceptional service, resolving customer inquiries, and ensuring customer satisfaction, this is the perfect opportunity for you to showcase your skills and grow your career in the customer service field.
About EMG, Inc:
EMG is the leading management company for telecommunication giants.
Our management team has successfully launched and developed management companies ranging from Rhode Island, Massachusetts, Virginia and Maryland.
Responsibilities:
As a Customer Service Representative, you will be the primary point of contact for our valued customers.
Your responsibilities will include:
1.
Answering customer inquiries at retail events 2.
Providing accurate information about our products/services, pricing, promotions, and company policies.
3.
Assisting customers with order placement, tracking, and processing, ensuring a seamless and efficient experience.
4.
Resolving customer complaints, concerns, and issues with patience and empathy, striving for first-call resolution.
5.
Documenting all customer interactions and maintaining accurate records in our customer relationship management (CRM) system.
6.
Collaborating with internal teams to address customer inquiries, escalate complex issues, and ensure swift resolution.
7.
Identifying opportunities to upsell or cross-sell products/services and promoting customer loyalty.
8.
Staying up-to-date with product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.
Qualifications:
To succeed in the role of Customer Service Representative at EMG, Inc, you should possess the following
Qualifications:
1.
Previous customer service experience is preferred but not required.
We value individuals who are passionate, enthusiastic, and eager to learn.
2.
Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
3.
Strong problem-solving abilities and the capacity to handle challenging customer situations with tact and diplomacy.
4.
Active listening skills and the ability to empathize with customers' needs and concerns.
5.
Proficiency in using customer service software, CRMs, and basic computer applications.
6.
Ability to multitask, prioritize workload, and work well under pressure in a fast-paced environment.
7.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
8.
High school diploma or equivalent.
Additional certifications or relevant coursework is a plus.
Benefits:
EMG, Inc offers a competitive benefits package that includes:
Competitive pay commensurate with experience.
Comprehensive paid training programs to enhance your customer service skills and product knowledge.
Opportunities for career advancement and professional growth within the company.
A supportive and collaborative work environment that values teamwork and innovation.
Employee discounts on our products/services.
How to Apply:
If you are ready to join our team and contribute to our commitment to exceptional customer service, we invite you to apply for the Customer Service Representative position.
To apply, please submit your resume detailing your relevant experience, customer service skills, and why you believe you would be a great fit for this role.
EMG, Inc is an equal opportunity employer.
We value diversity and inclusion, and we encourage individuals from all backgrounds to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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