Supervisory Emergency Management Specialist
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS. When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.EMERGENCY ASSIGNMENT:
Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. In this position, you will perform emergency management work including the oversight, management, and coordination with other entities to effect the recovery of impacted survivors during federally declared disaster operations. Typical assignments include:
Analyzing resource requirements, and capabilities to enable program delivery and performance. Evaluating and producing recommendations regarding effectiveness and/or efficiency issues and the evaluation of major administrative aspects of disaster recovery programs. Providing coordination and assistance to major activities to ensure the capability to continue essential disaster recovery functions during any event or incident. Performing substantive work and provides expert advice on complex recovery issues to high-ranking and professional Federal Emergency Management Agency (FEMA) staff in the headquarters, Regional Officers, Joint Field Offices/Joint Recovery Offices (JFO/JRO) and emergency management partners engaged in supporting disaster recovery for communities and individuals. Identifies and reports relevant caller services and case processing quality control issues Directing the monitoring, reviewing and evaluation of the effectiveness and efficiency of national call center operations in serving disaster survivors. Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The time-in-grade requirement must be met within 30 days of the closing date of this announcement.The qualification requirements listed below must be met within 30 days of the closing date of the announcement. You qualify for this position at the GS-13 level (starting salary $98,336 Denton, TX or $102,663, Hyattsville, MD) if you possess the following:
One full year of specialized experience equivalent to the next lower grade (GS-12) in the Federal Service. This experience may have been gained in the federal government, a state or local government, a non-profit organization, the private sector, or as a volunteer; however, your resume must clearly describe at least one year of specialized experience. Specialized experience for this position includes:
Leading or supervising a team within a large Call Center workforce on a myriad of issues and concerns, as well as, developing ways that increase staff performance, improve work procedures and promote a high-functioning call/contact center operation working on disaster-related activities; AND Leading studies, analyzing organizational/operational problems, and implementing emergency management related directives, regulations, policies or procedures; AND Performing as a spokesperson and/or expert and providing advice on contentious issues that surround disaster survivor issues or to acquire compliance with policy, statutes or regulation; AND Facilitating problem solving, providing access to resources, and providing advice to senior level staff. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. NOTE:
Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For a brief video on How to Create a Federal Resume, click here.Current or former FEMA Reservists/DAE employees:
To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/YY to MM/YY) of each deployment, along with the job title and specific duties you were responsible for during each deployment. Failure to provide this information may result in disqualification.The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Estimated Salary: $20 to $28 per hour based on qualifications.
Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. In this position, you will perform emergency management work including the oversight, management, and coordination with other entities to effect the recovery of impacted survivors during federally declared disaster operations. Typical assignments include:
Analyzing resource requirements, and capabilities to enable program delivery and performance. Evaluating and producing recommendations regarding effectiveness and/or efficiency issues and the evaluation of major administrative aspects of disaster recovery programs. Providing coordination and assistance to major activities to ensure the capability to continue essential disaster recovery functions during any event or incident. Performing substantive work and provides expert advice on complex recovery issues to high-ranking and professional Federal Emergency Management Agency (FEMA) staff in the headquarters, Regional Officers, Joint Field Offices/Joint Recovery Offices (JFO/JRO) and emergency management partners engaged in supporting disaster recovery for communities and individuals. Identifies and reports relevant caller services and case processing quality control issues Directing the monitoring, reviewing and evaluation of the effectiveness and efficiency of national call center operations in serving disaster survivors. Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The time-in-grade requirement must be met within 30 days of the closing date of this announcement.The qualification requirements listed below must be met within 30 days of the closing date of the announcement. You qualify for this position at the GS-13 level (starting salary $98,336 Denton, TX or $102,663, Hyattsville, MD) if you possess the following:
One full year of specialized experience equivalent to the next lower grade (GS-12) in the Federal Service. This experience may have been gained in the federal government, a state or local government, a non-profit organization, the private sector, or as a volunteer; however, your resume must clearly describe at least one year of specialized experience. Specialized experience for this position includes:
Leading or supervising a team within a large Call Center workforce on a myriad of issues and concerns, as well as, developing ways that increase staff performance, improve work procedures and promote a high-functioning call/contact center operation working on disaster-related activities; AND Leading studies, analyzing organizational/operational problems, and implementing emergency management related directives, regulations, policies or procedures; AND Performing as a spokesperson and/or expert and providing advice on contentious issues that surround disaster survivor issues or to acquire compliance with policy, statutes or regulation; AND Facilitating problem solving, providing access to resources, and providing advice to senior level staff. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. NOTE:
Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For a brief video on How to Create a Federal Resume, click here.Current or former FEMA Reservists/DAE employees:
To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/YY to MM/YY) of each deployment, along with the job title and specific duties you were responsible for during each deployment. Failure to provide this information may result in disqualification.The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
- Department:
0089 Emergency Management Specialist - Salary Range:
$98,336 to $133,465 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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